If your law department hires outside counsel, chances are some of the law firms you use offer “extranet” access on their websites so you can view case files, billing status and other related information pertaining to the work the firms are goind for your company.
In fact, ten years ago, Professor Richard Susskind (whom some regard as the most important thinker and writer on the subject of the legal profession today), author of Transforming the Law: Essays on Technology, Justice and the Legal Marketplace (Oxford 2000), predicted that law firms would need to offer extranets to their clients just to remain competitive in the legal marketplace.
Now, if your law department enagaes only one or two law firms to work on corporate matters, surely having fingertip access to related documents and billing information would be helpful. But what if you regularly retain a dozen or more firms as part of your normal operations?
And suppose only half of those firms offer client extranets – each requiring a different username and passwork, and each with a different look and feel. What’s the likelihood that members of your in-house legal team will log into all of those different portals to check the status of outside counsel work? And, isn’t any efficiency you might gain by having access to the work product and billing information from some firms lost by the failure of others to provide similar extranets?
When you think about it, what really makes much more sense is for your law department to have a secure website (or worksite) where you require your outside counsel to centralize their communications to you and upload the documents and other information you want to have about the legal matters you assign to them. See, for example, the recent article in InsideCounsel magazine, “Extranets Cut Costs in Law Departments“ and the ACC Value Challenge Tool Kit white paper, “Implementing an Extranet for a Corporate Law Department,” describing the worksite Wyndham Worldwide Corporation has constructed for its legal team.
Forrest Morgan, President of Law Department Desktop Services (LDDS) and formerly Associate General Counsel at Westinghouse Electric Corporation, agrees. As Westinghouse’s second ranking attorney in the early 1990s, Mr. Morgan was tasked by corporate management to bring the legal team into the age of computers. Developing a dedicated website to serve as a central repository of legal work product and connecting the company’s 130-plus in-house lawyers to dozens of outside counsel was at the heart of t project.
Mr. Morgan believes that Westinghouse was the first company to create a law department extranet “designed by in-house counsel for use by in-house counsel.” At a recent program in support of the ACC Value Challenge hosted by the ACC Mountain West Chapter in Boise, ID, Mr. Morgan outlined these elements of the ideal law department worksite:
- Law department centric and controlled
- Easy to use (typically administered by in-house paralegals)
- Minimal cost to law department
- Minimal setup and IT involvement
- Covering all areas of legal practice
- Web based- 24/7 availability
- Minimal effort for law firms to populate
- Available to all outside suppliers
As to direct benefits, according to Mr. Morgan, the well-designed law department worksite will
- Centralize legal team communications
- Centralize and preserve the company’s legal work product
- Promote in-house and outside counsel collaboration
- Help standardize legal work processes
- Drive best practices, including reuse of legal work product
- Centralize and management legal team knowledge
- Facilitate supply chain management
LDDS offers the “Law Department Efficiency Desktop,” a web-based law department portal built on a 2010 Microsoft SharePoint Services platform. For more information, you can contact Mr. Morgan at 804-306-3558 or email forrest.morgan@lawdepartmentdesktop.com.